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FAQ
FAQ
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What is Quantify?
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Quantify is the first health membership that helps you identify and address the causes of your symptoms. Whereas conventional medicine suppresses symptoms with medication, we help you identify the causes of your symptoms with advanced biomarker tests—most of which can be collected at home—and address the causes with diet, supplements, and lifestyle. Learn more about our cause-focused approach to resolving chronic symptoms on our How It Works page.
What types of tests do I get?
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You get access to biomarker tests developed specifically to investigate the causes of chronic symptoms. Learn more about the tests you get access to on our Tests page.
How accurate are the tests?
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All tests are performed by labs in the United States that are certified to meet Clinical Laboratory Improvement Amendments (CLIA) quality standards. To achieve CLIA certification, these labs are required to meet high accuracy and reliability standards and submit to regular inspection and performance verification by both federal and state agencies.
What labs do you order tests from?
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We order tests from the following CLIA-certified labs in the United States:
check3x4 Genetics
checkAccess Medical Labs
checkAerodiagnostics
checkAlletess Medical Laboratory
checkAyumetrix
checkBoston Heart Diagnostics
checkBristle Health
checkCell Science Systems
checkCommonwealth Diagnostics International
checkCyrex Laboratories
checkDHA Laboratory
checkDiagnostic Solutions Laboratory
checkDNAlife
checkDNA RX
checkDoctor’s Data
checkELISA/ACT Biotechnologies
checkEmpire City Laboratories
checkGemelli Biotech
checkGenova Diagnostics
checkIGeneX
checkImmunosciences Lab
checkInfinite Allergy Labs
checkKBMO Diagnostics
checkMicrobiome Labs
checkMosaic Diagnostics
checkPrecision Analytical
checkPrecision Point Diagnostics
checkQuicksilver Scientific
checkRealTime Laboratories
checkSanesco
checkSpectraCell Laboratories
checkTruDiagnostic
checkUS BioTek
checkZRT Laboratory
How are saliva, urine, and stool test samples collected?
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Test samples for saliva, urine, and stool tests are collected at home. You’ll get a test kit, step-by-step instructions, a container for sample collection, and a return shipping label. Once you’ve collected your sample, you ship the test kit back to the lab for analysis.
How are blood test samples collected?
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Test samples for blood tests require a blood draw by a phlebotomist. When we order blood tests for you, you’ll get an email with a list of blood draw locations near you, based on your zip code. You’ll also get a list of mobile phlebotomy options, if available in your area, in case you’d prefer to have your blood drawn at home.
Are tests included with my membership?
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Tests aren’t included with your membership. As a Quantify member, you get access to 5000+ biomarker tests at up to 75% off retail prices, and we’re happy to order as many or as few tests as you want.
How do I pay for my tests?
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You’ll get an email with a link to submit payment once we order your tests.
What does my health coach do?
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Your health coach works closely with you over the course of your membership to help you identify the causes of your symptoms with advanced biomarker tests, address the causes with diet, supplements, exercise, sleep, and stress reduction, and stay motivated to achieve your health goals. Learn more about how our health coaches help our members to resolve chronic symptoms on our How It Works page.
What credentials does my health coach have?
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All of our health coaches have health coaching certifications and extensive training in functional medicine, health optimization, and longevity.
Do I get to choose my health coach?
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After answering a few questions on our Sign Up page, you’ll be matched with the best health coach for you to help you resolve your symptoms and optimize your health.
What symptoms can my health coach help me to resolve?
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Your health coach can help you to resolve chronic symptoms that conventional medicine is often ineffective at addressing, such as fatigue, joint pain, IBS, weight gain, diabetes, hypertension, asthma, sleep apnea, hypothyroidism, hyperthyroidism, anxiety, depression, insomnia, headaches, acne, and eczema.
Does my health coach order my tests?
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Your tests are ordered by a doctor after you meet with your health coach, discuss your symptoms and health goals, and the specific saliva, blood, urine, or stool tests you’re interested in.
What does membership include?
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As a Quantify member, you get unlimited appointments with your health coach, unlimited messaging with your health coach in between appointments, a personalized health plan based on your symptoms and test results, unlimited updates to your health plan, access to 5000+ biomarker tests at up to 75% off retail prices, and access to 10,000+ practitioner-grade supplements at 35% off retail prices.
What does unlimited appointments mean?
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Unlimited appointments means that you get as many appointments with your health coach as you want. Some members schedule just one appointment per month, for example, while others schedule multiple per week. Appointments are 60 minutes, and most appointments can be scheduled just 24 hours in advance.
What does unlimited messaging mean?
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Unlimited messaging means that you can send as many messages to your health coach as you want, so that you don’t have to wait until your next appointment to, for example, ask questions about your health plan, provide updates on your symptom improvement, or celebrate your wins.
Is there a location requirement?
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Due to regulatory reasons, Quantify membership is currently only available to individuals who live in the United States.
Is there a minimum age requirement?
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Quantify membership is currently only available to individuals who are 18 years or older.
Are your tests available in all 50 states?
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Our tests are available to residents of 47 states. Due to regulatory reasons, our tests are currently not available to residents of New Jersey, New York, and Rhode Island.
Is my health information secure?
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Your health information is saved to our HIPAA-compliant portal, secured with bank-grade encryption, and only accessible by you and your health coach. We don’t use your health information for any purpose other than to provide dietary, supplement, and lifestyle recommendations that may help you to improve your health.
Can I use insurance to pay for my membership?
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We don’t accept insurance for memberships.
Can I use insurance to pay for my tests?
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The specialty labs that we order tests from don’t accept insurance. By opting out of the insurance model, these labs are able to provide significant discounts on their tests—up to 75% off—that wouldn’t be possible with conventional billing.
Can I use my HSA or FSA to pay for my membership?
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Yes. To pay for your membership with your HSA or FSA, enter your card number at checkout, just as you would a credit card.
Can I use my HSA or FSA to pay for my tests?
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Yes. You can pay for any tests that we order for you with your HSA or FSA.
Can I use my HSA or FSA to pay for my supplements?
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Yes. You can pay with your HSA or FSA for any supplements that you order from Fullscript, the supplement platform that you get access to as a Quantify member.
Do you offer refunds?
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We want all of our members to have a great experience, so if you decide that you’re having anything less than a great experience within your first month of membership, we’ll refund your membership completely. No questions asked.
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