FAQ

Quantify is the first all-in-one health membership that makes it easy to get the tests, coaching, and support you need to resolve your symptoms and optimize your health. Learn more about our cause-focused approach to resolving chronic symptoms on our How It Works page.

You get access to biomarker tests developed specifically to investigate the causes of chronic symptoms. Learn more about the tests you get access to on our Tests page.

All tests are performed by labs in the United States that are certified to meet Clinical Laboratory Improvement Amendments (CLIA) quality standards. To achieve CLIA certification, these labs are required to meet high accuracy and reliability standards and submit to regular inspection and performance verification by both federal and state agencies.

We order tests from the following CLIA-certified labs in the United States:

Test samples for saliva, urine, and stool tests are collected at home. You’ll get a test kit, step-by-step instructions, a container for sample collection, and a return shipping label. Once you’ve collected your sample, you ship the test kit back to the lab for analysis.

Test samples for blood tests require a blood draw by a phlebotomist. When we order blood tests for you, you’ll get an email with a list of blood draw locations near you, based on your zip code. You’ll also get a list of mobile phlebotomy options, if available in your area, in case you’d prefer to have your blood drawn at home.

Tests aren’t included with your membership. As a Quantify member, you get access to 5000+ biomarker tests at up to 75% off retail prices, and we’re happy to order as many or as few tests as you want.

You’ll get an email with a link to submit payment once we order your tests.

Your health coach works closely with you over the course of your membership to help you identify the causes of your symptoms with advanced biomarker tests, address the causes with diet, supplements, exercise, sleep, and stress reduction, and stay motivated to achieve your health goals. Learn more about how our health coaches help our members to resolve chronic symptoms on our How It Works page.

All of our health coaches have health coaching certifications and extensive training in functional medicine, health optimization, and longevity.

Your health coach can help you to resolve chronic symptoms that conventional medicine is often ineffective at addressing, such as fatigue, joint pain, IBS, weight gain, diabetes, hypertension, asthma, sleep apnea, hypothyroidism, hyperthyroidism, anxiety, depression, insomnia, headaches, acne, and eczema.

Your tests are ordered by a doctor after you meet with your health coach, discuss your symptoms and health goals, and the specific saliva, blood, urine, or stool tests you’re interested in.

As a Quantify member, you get unlimited appointments with your health coach, unlimited messaging with your health coach in between appointments, a personalized health plan based on your symptoms and test results, unlimited updates to your health plan, access to 5000+ biomarker tests at up to 75% off retail prices, and access to 10,000+ practitioner-grade supplements at 35% off retail prices.

Unlimited appointments means that you get as many appointments with your health coach as you want. Some members schedule just one appointment per month, for example, while others schedule multiple per week. Appointments are 60 minutes, and most appointments can be scheduled just 24 hours in advance.

Unlimited messaging means that you can send as many messages to your health coach as you want, so that you don’t have to wait until your next appointment to, for example, ask questions about your health plan, provide updates on your symptom improvement, or celebrate your wins.

Due to regulatory reasons, Quantify membership is currently only available to individuals who live in the United States.

Quantify membership is currently only available to individuals who are 18 years or older.

Our tests are available to residents of 47 states. Due to regulatory reasons, our tests are currently not available to residents of New Jersey, New York, and Rhode Island.

Your health information is saved to our HIPAA-compliant portal, secured with bank-grade encryption, and only accessible by you and your health coach. We don’t use your health information for any purpose other than to provide dietary, supplement, and lifestyle recommendations that may help you to improve your health.

We don’t accept insurance for memberships.

The specialty labs that we order tests from don’t accept insurance. By opting out of the insurance model, these labs are able to provide significant discounts on their tests—up to 75% off—that wouldn’t be possible with conventional billing.

Yes. To pay for your membership with your HSA or FSA, enter your card number at checkout, just as you would a credit card.

Yes. You can pay for any tests that we order for you with your HSA or FSA.

Yes. You can pay with your HSA or FSA for any supplements that you order from Fullscript, the supplement platform that you get access to as a Quantify member.

We want all of our members to have a great experience, so if you decide that you’re having anything less than a great experience within your first month of membership, we’ll refund your membership completely. No questions asked.

Sign in to your member portal account, and click Request session on the Home screen. On the next screen, click Schedule Appointment, and proceed with scheduling.

Sign in to your member portal account, and click Bookings on the Home screen. On the next screen, click View details for the appointment you want to reschedule, then click Reschedule.

Sign in to your member portal account, and click Bookings on the Home screen. On the next screen, click View details for the appointment you want to cancel, then click Cancel session.

Sign in to your payment portal account, and click Add payment method on the Home screen. On the next screen, enter your card information, then click Add.

You can cancel your membership at any time. Just sign in to your payment portal account, and click Cancel subscription, then Cancel subscription again to confirm, to set your membership to expire on the renewal date.